Frequently Asked Questions
What is the WNSW PHN Whistleblower Hotline?
What can be reported?
Any breaches of the Code of Conduct, related policies, and issues that may adversely affect WNSW PHN. This may include any criminal offence, breach of legal obligation and unsafe behavior.
This service is not for Personal work-related grievances, which can relate to:
- An interpersonal conflict with another employee;
- A decision about employment, transfer, or promotion;
- A decision about the terms and conditions of employment; and/or
- A decision to suspend or terminate employment or otherwise take disciplinary action.
Current employees are advised to refer to WHAL’s Employee Grievance and Complaints Procedure available on the WNSW PHN intranet page – WHALeNET for how they can resolve their workplace grievance.
Why is WNSW PHN introducing the service?
WNSW PHN believes all employees and other stakeholders should be able to assist in ensuring WNSW PHN maintains its status as an ethical business. The WNSW PHN aims to encourage reporting of unlawful or unethical behaviour that is of legitimate concern by providing a convenient and safe external reporting mechanism that facilitates the protection of ‘eligible whistleblowers’ who make such disclosures.
Public companies, large proprietary companies, and corporate trustees of APRA-regulated superannuation entities must have a whistleblower policy from 1 January 2020. Among other things, the whistleblower policy must include information about the legal protections available to whistleblowers, and how a company will investigate whistleblower disclosures and protect whistleblowers from detriment.
How do I make a report?
WNSW PHN has engaged an independent consultant to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial conduit for information that enables the reporting of corrupt or improper conduct. Stopline has people experienced in handling sensitive information from stakeholders. Details of how you can make contact are listed under “Home”.
Who is Stopline?
Do I have to give my name?
No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the WNSW PHN Disclosure Officer. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. Stopline can assist at the time of your contact.
If I make a complaint regarding suspected misconduct, how will I be protected?
How does Stopline work?
What is the Disclosure Officer?
The Disclosure Officer/s are responsible for WNSW PHN’s role in managing disclosures, ensuring that all serious complaints are handled appropriately and being the contact point for both Stopline and the WNSW PHN.
Who are the Disclosure Officers?
The Disclosure Officers for WNSW PHN are the Chief Executive Officer and the Chair of the WNSW PHN Board.
When should I contact Stopline?
You can contact Stopline when you have knowledge of any fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor.
At what time can I contact Stopline?
You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), Stopline 365 app, email, facsimile or mail.
As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?
Will I be kept informed about the result of making a report?
If I make a report will I be liable anyway?
Where else can I obtain information about the hotline and related services?
Further details are available on the WNSW PHN’s Intranet site and on our website at www.wnswphn.org.au